Skip to content

Contact Safrican

We would love to hear from you.

Contact Safrican

Call Us on 011 778 8000

Email us on service@safrican.co.za

I need assistance with…

  • Group Service
  • Group Sales
  • Personal Sales
  • Personal Service
  • Compliments & Complaints

Please fill out this form and we will get in touch with you shortly.



    Please fill out this form and we will get in touch with you shortly.





      Please fill out this form and we will get in touch with you shortly.




        Life CoverFuneral CoverEndowment/Savings PlanPhysical Impairment/Disability CoverDread Disease Cover

        Please fill out this form and we will get in touch with you shortly.




          Life CoverFuneral CoverEndowment/Savings PlanPhysical Impairment/Disability CoverDread Disease Cover

          Below please find our compliments and complaints process
          It is our aim to give you outstanding client service and treat you fairly.

          Your views are very important to us

          Have we impressed or delighted you? We would like to hear about your positive experiences with us. Share with us what we have right so that we can acknowledge our staff and know which products or processes work well for you.
          Should you be dissatisfied with our service or any of our products have not met your expectations, we would like to hear about it too. Our complaints team has been specifically trained to handle and resolve complaints. They will investigate it and try to resolve it as soon as possible in a fair manner. Safrican will process and protect your personal information as required by relevant laws and the constitution of the RSA.
          For further information please refer to our Privacy Notice on www.safrican.co.za/policies/

          STEP 1: Please send your feedback to:
          • Your nearest Safrican office
          • Safrican: customerrelations@safrican.co.za
          • Complete a Compliment or Complaint form at www.safrican.co.za/contact/#compliments-complaints
          • Safrican: Telephone 011 778 8000

          How we will take care of complaints
          • First, we will acknowledge receipt of the complaint.
          • We will give you the contact details of the person who will deal with the complaint.
          • Then we will investigate the complaint and try to resolve it in a fair manner.
          • Once we have dealt with your complaint, we will learn from the experience and improve our offerings to you where possible.

          STEP 2: Complain to the Sanlam Arbitrator if you are dissatisfied.
          If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator, an impartial person who investigates disputes between dissatisfied clients and Sanlam.
          Contact details of the Sanlam Arbitrator
          Fax: 021 957 1786
          E-mail: arbitrator@sanlam.co.za
          STEP 3: Complain to an external ombudsman if you are still dissatisfied.
          If the Sanlam Arbitrator’s answer also does not satisfy you, you may send your complaint to the relevant Ombudsman:

          Advice complaints Service /product complaints
          The FAIS Ombud
          Tel: 012 762 5000
          Fax: 012 348 3447
          E-mail: info@faisombud.co.za
          Website: www.faisombud.co.za
          The Ombudsman for Long-Term Insurance
          Tel: 021 657 5000
          Fax: 021 674 0951
          E-mail: info@ombud.co.za
          Website: www.ombud.co.za

          Please fill out this form and we will get in touch with you shortly.




            Group SchemeLife CoverFuneral CoverEndowment/Savings PlanPhysical Impairment/Disability CoverDread Disease Cover

            Find a Safrican Office

            Head Office

            Safrican House, 21 9th Street,
            Houghton Estate, 2198,
            South Africa

            Get Directions

            Regional Offices

            Cape Town

            Cape Town: 3rd Floor,T3 ,

            2 Strand Road,

            Sanlam Head Office

            Labiance, Cape Town, 7530

            021 405 1802

            Durban

            Durban:199 Anton Lembede Street,

            Embassy Building

            13th floor

            Durban Central, Durban, 4001

            031 304 3738

            Port Elizabeth

            Block 4, Greenacres Office Park,
            78-84 2nd Ave, Newton Park,
            Gqeberha, 6045

            PO Box 35036, Newton Park, 6055

            041 451 0785

            Pietermaritzburg

            222 Jabu Ndlovu (Loop) Street,

            Ground Floor,

            Pietermaritzburg, 3201

            Polokwane

            Polokwane Office Address: Sanlam Office

            Cnr Grobler and Schoeman street,

            Shop no S002,

            Ground Floor,

            Library Gardens,

            Polokwane,

            0699

            015 291 9583

            Bloemfontein

            163a Nelson Mandela Avenue,

            Ground Floor,

            Bloemfontein, 9301

            Subsidiary

            Safrican Swaziland Insurance Company

            Office No. S02/1 Second Floor, Enguleni Building,
            Plot 287 Mahleka Street, Manzini,
            Swaziland

            P.O. Box 1371, Eswatini M200, Swaziland

            +268 2505 8386

            Visits: 38282

            Back To Top